Get in Touch
Whether you have a technical question about RTP data or need professional assistance with a casino dispute, our experts are standing by.
Need Help with a Dispute?
If you have encountered issues with a casino featured in our audits, we can help. Our Advocacy Team mediates between players and operators to ensure fair treatment.
- ✔ Unfair bonus confiscations
- ✔ Delayed withdrawal investigations
- ✔ Verification (KYC) assistance
Mediated over $50k
Player funds recovered in 2025
Secure Communication Portal
Frequently Asked Questions
How long is the response time?
We typically respond to verified player inquiries within 24–48 hours. Technical audit data corrections are usually handled within 24 hours.
Can you help me get my money back?
While we cannot guarantee outcomes, we mediate with licensed operators to ensure they follow their own Terms & Conditions and regulatory requirements.
Do you accept payments for better scores?
Absolutely not. Our audit scores are strictly based on technical data, license validity, and player feedback. We do not sell "top spots."
How can I report an unlicensed site?
Please use the contact form and select "Other." Provide the URL and any evidence of misleading claims so our team can update our blacklist.
Support Hours: Monday – Friday, 09:00 – 18:00 CET. For urgent addiction support, visit our Responsible Gambling hub.